Privacy Policy.

This Privacy Policy explains how Tapio (“we”, “us”) collects, uses, shares, and protects information when you visit tapio.ae, buy one of our cards, or use a Tapio digital profile. By using Tapio, you agree to the practices described here.

1. Who we are

Tapio is a company registered in Dubai, United Arab Emirates. For any privacy question you can reach us at info@tapio.ae.

2. Information we collect

We collect the following categories of information:

• Account information — your name, email address, and authentication details when you create an account.
• Profile content — the information you choose to publish on your Tapio profile, such as job title, company, phone number, links, social handles, and images.
• Order information — shipping address, items purchased, and order history. Card payment details are processed by our payment provider and are never stored on our servers.
• Usage data — how you interact with our website and profiles, including pages viewed, profile taps, and contact exchanges, collected to improve the service.
• Device and log data — IP address, browser type, and similar technical details automatically recorded when you access our services.

3. How we use your information

We use the information we collect to:

• Provide, operate, and maintain your account, cards, and digital profiles.
• Process orders, payments, shipping, and any applicable subscriptions.
• Render your public profile and enable contact exchange when someone taps your card.
• Send transactional messages such as order confirmations, shipping updates, and account notices.
• Improve our products, troubleshoot issues, and keep the service secure.
• Comply with legal obligations and enforce our Terms of Service.

4. Cookies and analytics

We use a small number of essential cookies to keep you signed in and to remember your cart. We may use privacy-respecting analytics to understand aggregate usage. You can control cookies through your browser settings; disabling essential cookies may affect core functionality.

5. How we share information

We do not sell your personal information. We share data only with trusted service providers who process it on our behalf, under appropriate confidentiality obligations:

• Payment processing — to charge for orders and subscriptions securely.
• Authentication — to manage sign-in and account security.
• Hosting, email delivery, and shipping — to run the service and fulfil orders.
• Legal and safety — when required by law, or to protect the rights, property, or safety of Tapio, our users, or the public.

Your public profile is, by design, visible to anyone you share it with or who taps your card. Only include information you are comfortable sharing publicly.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the service. We retain order and transaction records for as long as required to meet legal, accounting, and tax obligations. When data is no longer needed, we delete or anonymise it.

7. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. You can edit most profile and account data directly in your dashboard, or contact us at support@tapio.ae for other requests.

8. Data security

We use industry-standard technical and organisational measures to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. Please keep your account credentials confidential.

9. International transfers

We are based in the United Arab Emirates and may process information in other countries where our service providers operate. Where we transfer data internationally, we take steps to ensure it remains protected in line with this policy.

10. Children’s privacy

Tapio is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of Tapio after changes take effect constitutes acceptance of the revised policy.

12. Contact us

If you have questions about this Privacy Policy or how we handle your data, email us at info@tapio.ae or write to Tapio, Dubai, United Arab Emirates.